About Retainero
Purpose‑built for agencies and services teams who value transparency, speed, and strong client relationships.
Retainero helps agencies deliver fast, transparent, and conscientious service through secure client portals, collaborative projects, robust ticketing, organized notes, password sharing, retainers with clear time usage, and transparent task logging. Everything is designed so clients know what's happening, what's next, and how time and budget are being used.
How does it work?
- Client Portals: Private, branded spaces with per‑client isolation and optional password gating.
- Tickets: Full lifecycle with mentions, attachments, and smart notifications.
- Retainers: Clear time usage and summaries that build trust.
- Projects & Kanban: Invite clients and guests, control visibility, and collaborate in context.
- Notes & Credentials: Share safely with Markdown rendering and client-password protection.
How we work
We're a small, independent and dedicated team. We prioritize reliability, thoughtful UX, and clear communication over hype. We ship improvements continuously — see our recent updates — and we aim to assist where we can.
Values
- Transparency: Clients should always know the status and history.
- Security by default: Password‑protected portals, scoped access, sensible defaults.
- Practical automation: AI assists where it saves time; humans stay in control.
Get in touch
We'd love to hear from you. For questions or feedback, head to our Contact us page.